FAQ

Who is Pixelsoda and what do they do?

Pixelsoda is a South African product design studio that specialises in furniture design. Our approach to product design is focused on reimagining and making products that are unique and timeless. At Pixelsoda, we bring moments of delight into living spaces through our statement-making furniture pieces. Each product we produce is made with care and attention to detail.
Is there a way for customers to track their orders on your website?

As soon as there is a change in the status of your order, we will notify you via email. Upon dispatch, we will send you an email confirmation with the tracking number and instructions on how to track your order through the relevant courier company.
What is the typical delivery timeframe for an order?

Our products require a manufacturing time of 7-14 business days, followed by a delivery time of 5-7 business days. If you require expedited shipping, please contact us at [insert contact email or phone number] before placing your order.
What are the shipping fees associated with orders?

We offer free country-wide shipping, covering all regions in South Africa.
What payment methods do you accept on your website?

Payment can be made by: Debit cards Credit cards Gift cards Any other (magstripe or chip) card supplied by VISA, MASTERCARD, or MAESTRO
How secure is your website and what measures do you take to protect customer information?

Pixelsoda uses iKhokha payment gateway to process credit card transactions. They use the highest level of encryption available, specifically Secure Socket Layer 3 (SSL3), and we do not store any credit card details on our website.