FAQ  

Pixelsoda is a South African product design studio that specialises in furniture design. Our approach to product design is focused on reimagining and making products that are unique and timeless. At Pixelsoda, we bring moments of delight into living spaces through our statement-making furniture pieces. Each product we produce is made with care and attention to detail.

If your order is delayed, please contact our customer service team at info@pixelsoda.co.za or call 083 391 8927. We will assist you in tracking the order and provide updates on its status.

As soon as there is a change in the status of your order, we will notify you via email. Upon dispatch, we will send you an email confirmation with the tracking number and instructions on how to track your order through the relevant courier company.

Our products require a manufacturing time of 7-14 business days, followed by a delivery time of 5-7 business days. If you require expedited shipping, please contact us at [insert contact email or phone number] before placing your order.

We offer free country-wide shipping, covering all regions in South Africa.

Payment can be made by:

• Debit cards

• Credit cards

• Gift cards

• Any other (magstripe or chip) card supplied by VISA, MASTERCARD, or MAESTRO

Pixelsoda uses iKhokha payment gateway to process credit card transactions. They use the highest level of encryption available, specifically Secure Socket Layer 3 (SSL3), and we do not store any credit card details on our website.

Yes, we offer expedited shipping options. Please contact us at info@pixelsoda.co.za or call 083 391 8927 before placing your order to arrange for expedited shipping.